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<p id="isPasted">PSD Rewards program members are eligible for free shipping benefits based on your tier. Here are some common tips if you&#x2019;re having trouble receiving free shipping:</p><ul><li>Make sure you are logged in to your account when shopping.&#xA0;</li><li>When logged in, confirm that your &apos;My Account&apos; page lists you as being in the correct tier. If you believe it&apos;s showing the incorrect tier, please&#xA0;contact<a href="https://psd-462uggce5kq.gorgias.help/en-US/contact?isEmbedded=true" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank">&#xA0;customer service</a>.</li><li>When checking out, please note that some express checkout options like Apple Pay, Google Pay, and Shop Pay will not offer you your free shipping rate. Please use the regular site checkout until you select the shipping method (step 3) before navigating to an express checkout option.</li><li>On rare occasions, you may need to restart your internet browser (your cart should still be saved) and the correct rates should populate.</li></ul><p>Visit our <a href="https://www.psd.com/pages/rewards" rel="undefined" style=" text-decoration: underline;" target="_self">PSD Rewards</a> program page for more information.&#xA0;</p>

PSD Rewards program members are eligible for free shipping benefits based on your tier. Here are some common tips if you’re having trouble receiving free shipping:. Visit our PSD Rewards program page for more information.

Free Shipping Troubleshooting

Rewards FAQ

US Shipping Information

How do I track my order?

International Shipping Info

Tracking says delivered but I haven't received it

Do you offer express shipping?

Why does my tracking number say pre-shipment?

Shipping

Return Policy

How do I make a return?

Exchange Policy

What do I do if I'm missing items or received the wrong item?

How do I make a size exchange?

Returns & Exchanges

How do I edit or cancel my subscription?

How do I subscribe to receive products?

What products can I subscribe to?

Is there a discount for subscribing to a product?

Will I be notified when a subscription is up for renewal?

How much does shipping cost for subscriptions?

Subscriptions

How do I redeem points? (App)

Why didn’t I earn points on my purchase?

How do I sign up for the rewards program?

Will I receive points for purchases I made prior to creating my rewards account?

How do points convert to dollars?

How do I redeem points for a discount?

How does the refer a friend program work?

What are the perks of joining the PSD Rewards program?

Rewards FAQs

Student Discount Program

Military & Responder Discount Program

Contact Customer Service

How do I reset my PSD account password?

How do I unsubscribe from your emails?

Other FAQ

Can I return or exchange Mystery Items?

Men's Size Chart

Women's Size Chart

Youth Size Chart

When will out of stock items be restocked?

Do you have a store?

How To Create A Bundle

Product Info

Can I cancel my order?

Can I make changes to my order?

What payment methods do you accept?

Why was my order canceled?

Why did I receive a refund?

Why is my credit card being declined?

I placed an order but didn't receive a confirmation email

What is Order Protection?

Orders & Accounts

Free Shipping TroubleshootingUpdated a day ago