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Manage your order and find answers to the most commonly asked questions about PSD.

PSD - Help Center and FAQs

US Shipping Information

How do I track my order?

International Shipping Info

Tracking says delivered but I haven't received it

Do you offer express shipping?

Why does my tracking number say pre-shipment?

Shipping

Return Policy

How do I make a return?

Exchange Policy

What do I do if I received the wrong item?

How do I make a size exchange?

Returns & Exchanges

How do I edit or cancel my subscription?

How do I subscribe to receive products?

What products can I subscribe to?

Is there a discount for subscribing to a product?

Will I be notified when a subscription is up for renewal?

How much does shipping cost for subscriptions?

Subscriptions

How do I redeem points? (App)

Why didn’t I earn points on my purchase?

Free Shipping Troubleshooting

How do I sign up for the rewards program?

Will I receive points for purchases I made prior to creating my rewards account?

How do points convert to dollars?

How do I redeem points for a discount?

How does the refer a friend program work?

What are the perks of joining the PSD Rewards program?

Rewards FAQs

Rewards FAQ

Student Discount Program

Contact Customer Service

How do I reset my PSD account password?

How do I unsubscribe from your emails?

Other FAQ

Can I return or exchange Mystery Items?

Men's Size Chart

Women's Size Chart

Youth Size Chart

When will out of stock items be restocked?

Do you have a store?

How To Create A Bundle

Product Info

Can I cancel my order?

Can I make changes to my order?

What payment methods do you accept?

Why was my order canceled?

Why did I receive a refund?

Why is my credit card being declined?

I placed an order but didn't receive a confirmation email

Orders & Accounts

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Categories

Shipping

Returns & Exchanges

Subscriptions

Rewards FAQ

Other FAQ

Product Info

Orders & Accounts