Orders & Accounts
Can I cancel my order?
We are unable to cancel or make changes to an order once it has been placed. If needed, once your order is received, you can take advantage of our easy return and/or exchange process for any unopened and unworn items. For more information or to submi
Can I make changes to my order?
We are unable to cancel or make changes to an order once it has been placed. This includes updating any items, or the shipping/billing address in your order. If needed you can take advantage of our easy return and/or exchange process for any unopene
What payment methods do you accept?
We accept the following credit cards: Visa, Discover, Mastercard and American Express. We also offer Paypal, Google Pay, Apple Pay, Shop Pay, Venmo, Sezzle, and Afterpay. Only one form of payment is accepted per order (unless a PSD gift card is being
Why was my order canceled?
There are several reasons why your order may have been canceled:. If the billing address stated on the order does not match what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing inf
Why did I receive a refund?
One or more items may be out of stock in your order and unable to ship. Because of this, we will refund you for the out of stock items and ship the available items. Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for th
Why is my credit card being declined?
If your payment does not successfully process or if it’s declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase. If the problem continue
I placed an order but didn't receive a confirmation email
If you do not receive an email from PSD Underwear within a few hours of placing your order, be sure to check your spam/junk folder. If you cannot find the email in your spam/junk folder, please contact our customer service team with the name, email a
What is Order Protection?
Order Protection is an option available at checkout from OrderProtection.com. It covers your order for every major issue that can occur during shipping. Your order will be protected against loss, damage, theft, wrong items, defective items and missin