Return PolicyUpdated a month ago
Except for any products designated as non-returnable, we will accept a return of products purchased on PSD.com for a refund of your purchase price, less the original shipping and handling costs and a $5 return shipping fee for items that meet the following criteria:
- Outside of the holiday season, returns and/or exchanges must be initiated within 30 days of your orders ship date.
- Item must be unworn, unused, undamaged, with all tags attached, and in original packaging.
- Your item must have been purchased through our website, not from a store/retailer.
- We do not accept returns on items that were part of a special offer, reshipment items labeled as final sale, mystery styles, subscription boxes, air fresheners, stickers, or other consumable items.
- All Mystery Items are final sale and as such they cannot be returned or exchanged. Duplicate Mystery Styles cannot be returned or exchanged.
To initiate a return, you will need:
- Your order # (can be found in your confirmation email)
- The shipping zip code or email address
Click here to initiate a return
Once you submit your request you will be emailed a return label that is valid for 28 days. Customers bear the risk of loss during shipment.
Silver and Gold PSD Rewards members receive free return shipping as part of their membership benefits.
Approved refunds are processed within approximately one to two weeks of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase.
*Please note orders that are shipped to military addresses (APO/FPO/DPO), and international addresses must be returned via personal shipping label.