Tracking says delivered but I haven't received itUpdated 9 days ago

If you received a delivery confirmation email but your order was not at the shipping address on the order:

If Order Protection was included with your purchase, please visit this link to submit a claim for your order.

If you did not include Order Protection with your purchase, please follow the steps below:

Step 1: Check your front porch, side door, back porch, garage area, bushes, and mailbox to see if the delivery driver left it in an unusual spot. You can also check the tracking number on the couriers website to see if they left any details or pictures of where the package was left. 

Step 2: Check with your neighbors to see if the delivery driver made a mistake and delivered it to the incorrect address. If you live in an apartment complex, check with your front office to see if it was left with them or left in a mailroom. 

Step 3: Wait until the end of the day, usually after 8pm or 9pm. We most commonly see that the cause of the issue you are experiencing is couriers mark packages as delivered before they are physically dropped off. More often than not, our customers that have reported this issue have received their orders later that same day, so we do recommend waiting until the end of the delivery day to see if your order arrives.

Step 4: Contact your order's shipping provider (UPS/USPS) and provide them with your tracking number. They may have more information to help you find your package or may be able to identify if it is still in their possession. 

Step 5: If you've completed the steps above and are still unable to locate your package, please contact PSD customer service for assistance.

Stolen Packages

PSD is not responsible for missing or stolen packages. If you believe your package was stolen, we recommend contacting the non-emergency number for your local law enforcement to file a police report. Additionally, we recommend changing your shipping address to a more secure location for future orders, if possible.